Standing together through winter storm Hernando

After a long and demanding winter and just as warmer temperatures began to emerge, winter storm Hernando swept through the region, blanketing our communities with snow and bringing powerful winds that caused widespread damage. It was one of the most significant storms our region has experienced in more than a decade, and its impact was felt across the Atlantic City Electric service area.

In the face of these challenges, I want to express my sincere gratitude — first to our customers for their patience and perseverance, and to our employees, contractors, and mutual assistance crews for their extraordinary commitment to restoring power safely and as quickly as possible.

More than 130,000 Atlantic City Electric customers experienced outages as a result of Hernando. Blizzard conditions, record snowfall, and wind gusts reaching 70 miles per hour created dangerous and difficult working conditions. Many roads were impassable, and extensive damage to trees, wires and poles required time-intensive repairs before power could be restored.

Despite these obstacles, our teams delivered. Through the dedication and grit of more than 1,600 field personnel working around the clock — including over 750 mutual assistance workers — more than 90 percent of impacted customers were restored within 48 hours. Many of these individuals worked long hours, day and night, often while dealing with outages in their own homes. Their willingness to put customers first reflects the deep pride they take in serving the communities where they live and work.

The first 24 hours following a storm are always critical, and Hernando was no exception. Crews faced treacherous travel conditions and complex restoration sites where multiple teams were required to complete a single job. This work was physically demanding and required careful coordination, but our teams remained focused on safety and progress every step of the way.

Our ability to respond effectively to a storm of this magnitude is not by chance. Atlantic City Electric has spent years investing in the local energy grid to improve resilience and reliability. Advances in system monitoring, operational tools and field technology allowed us to better assess conditions, prioritize restoration work and deploy crews more efficiently during the storm.

These ongoing investments help reduce the number of outages that occur and, when outages cannot be avoided, support faster and more informed restoration efforts. Just as important, we continue to evaluate performance after major storms like Hernando to identify lessons learned and opportunities to further strengthen our response.

We will continue investing in our system and applying what we learned from this storm to better serve our customers in the future. Thank you to our customers for your understanding, and to our workforce for the extraordinary work you do every day to keep South Jersey powered.

To learn more, please visit atlanticcityelectric.com.

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